Key Interfaces: (internal, external)
Internal: Union and Non Union Employees in the CSC, Legal, Employee and Labor Relations External: Union Representatives, Job Applicants, Recruiters, Regulatory Compliance, Officers and Airline Customers Business Strategy, Policies, and Tools
Execute the implementation of the regional strategy in the area of responsibility Ensure compliance with the policies provided by region and Corporate Human Resource Management Responsible for the implementation of human resources policies and programs for union and non-union employees in Customer Service Center (CSC). Locally administer and interpret Master National Agreement (MNA); administer MNA grievance procedures Provides advice and counsel to operational management regarding human resources practices, policy and employment laws; active member of CSC senior leadership team. Responsible for supporting employees regarding employee relations issues. Oversee Department Budget including recruitment, training, uniform, and any department related expenses. Source, recruit, interview and select quality employees to staff various CSC positions. Deliver and manage CSC and company required training and development programs. Oversee Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs. Review, process, and participate in CSC safety programs and worker’s compensation claims and settlement negotiations while ensuring company conformance to applicable laws and regulations. Leadership
Ensure area of responsibility is properly organized, staffed and directed
Plan, implement and control the cost and budget in area of responsibility; initiate and steer corrective actions in case of deviations.
Bachelor’s degree in business, human resources or related field preferred, or equivalent experience required In addition, five to seven years of Human Resource generalist experience in a supervisory or managerial role required Strong analytical, organizational and problem-solving skills Able to effectively communicate at all levels in the organization both oral and written Practical knowledge of federal and state employment laws and their applicability in the workplace. Team-oriented individual with strong leadership ability PHR or SPHR preferred Job Type: Full-time
Des Plaines, IL
Required education: Bachelor's Required experience: Human Resources Generalist: 5 years Management: 5 years To apply and get more email on this position email email@example.com